Terms and Conditions

Agreement to Terms

By scheduling a service request, booking an installation, or purchasing spare parts and maintenance contracts from Sonam Services through our website or telephone helpline (+91 8802881177), you agree to be bound by these Terms and Conditions. These terms govern all service interactions across Ghaziabad, Noida, Delhi, and Gurgaon.

Doorstep Service and Diagnostics

Our technicians provide on-site inspection and repair of water purifiers based on the details submitted in your booking. Important service terms include:

• Inspection & Visiting Fee: Standard visiting charges apply for inspection if no further repair work is approved.
• Approval Before Repair: Technicians explain required part replacements and costs to the customer before installing new components.
• Water & Electrical Access: Customers are required to provide accessible electrical outlets and continuous water connection for proper pressure testing during service.

Spare Parts and Warranty Terms

All replacement parts installed by Sonam Services are original, genuine components verified for high-grade filtration performance:

• Component Warranty: Specific parts (such as booster pumps and SMPS power supplies) carry warranty terms against manufacturing defects as stated on your invoice.
• Consumables: Sediment filters, pre-filters, carbon blocks, and RO membranes are consumable components. Their lifespan depends directly on local raw water TDS, daily consumption volume, and sediment levels.
• Third Party Interference: Any repair or tampering conducted by an unauthorized third party technician voids warranty coverage on newly fitted components.

Annual Maintenance Contracts (AMC)

Customers enrolled under Sonam Services AMC Plans (Plan 1, Plan 2, or Plan 3) are eligible for coverage according to their selected package:

• Plan Duration: AMC contracts remain valid for exactly 12 months from the date of enrollment.
• Scope of Coverage: Inclusions of electrical parts, RO membranes, and filter cartridges are strictly governed by the specific AMC plan chosen at purchase.
• Physical Damage: Damage resulting from severe external voltage fluctuations, water overflow accidents, or physical breakage is excluded from free AMC replacements.

Payments and Invoicing

Payment for repairs, installations, or spare parts must be settled immediately upon completion of service. Customers can pay via cash, UPI, QR code, or online bank transfers directly to Sonam Services. A digital invoice or service slip will be provided upon settlement.

Cancellations and Rescheduling

We recognize that schedules change. You may cancel or reschedule your technician appointment without any fee by calling our helpline at least 1 hour prior to the technician arriving at your premises in Ghaziabad or Noida.